FAQ

1. How long does order processing take?

Orders are usually prepared for shipment within 1–3 business days.

2. When can I expect delivery?

Once the order has been shipped, the estimated delivery time is 3–5 business days.

3. Can I track my order?

Yes. Once your order has been shipped, tracking information will be provided so you can monitor the status of your shipment.

4. What payment methods are accepted?

We accept Visa and MasterCard payments, and all orders are processed in PLN.

5. Do prices include taxes?

Yes. The prices displayed in our store include applicable charges, including the VAT applicable in Poland and any other fees included in the product price.

6. How can I request a return or exchange?

If the applicable conditions are met, you may submit a return or exchange request within 21 days of receiving the product by contacting our customer service team.

7. When can I cancel an order?

Cancellation is possible for orders that have not yet been shipped, provided the request is submitted within 48 hours of placing the order.

8. How long does a refund take?

Once a refund has been approved, the funds will be returned to the Visa or MasterCard used for the original payment. The estimated processing time is 7 business days.

9. How should I care for my furniture?

We recommend regularly removing dust with a soft cloth, avoiding prolonged exposure to moisture, and keeping furniture away from intense direct sunlight. Proper care helps preserve the appearance and durability of your furniture for a long time.

10. What should I do if my product arrives damaged or does not match my order?

Please contact our customer service team as soon as possible and provide your order number along with relevant photos so we can review your request promptly.

11. How can I contact us?

  • Address: 1511 Pinegrove St, Dickinson, TX 77539, United States

  • Phone: +1 (254) 592-6506

  • Email: team@maisonclairex.com

  • Customer Service Hours: Monday–Friday, 9:00–12:30 and 14:00–18:00 (CET)