Order Cancellation Policy

Thank you for shopping with Maisonclairex (hereinafter referred to as “we,” “us,” or “our”). Below are the rules regarding the cancellation of orders placed through our online store.

1. Order Cancellation Conditions

  • An order may be canceled if no more than 48 hours have passed since it was placed and it has not yet been shipped.

  • If more than 48 hours have passed since the order was placed or the shipment has already been dispatched, cancellation is not possible.

  • In such cases, after receiving the product, you may contact us to initiate the return and refund process in accordance with the terms outlined in our Return and Exchange Policy.

2. Cancellation Procedure

Submitting a Request

To cancel an order, please contact us by email or phone and provide the following information:

  • Order number;

  • Proof of payment;

  • Any other information necessary to identify the order, if requested.

Request Review

Once we receive your request, we will promptly check whether the order can be canceled. If the request is approved, we will notify you of the outcome and initiate the refund process.

3. Refunds

The amount paid for a canceled order will be refunded to the account associated with the card used for payment, including Visa or MasterCard.

The expected time for the refund to be credited is at least 7 business days, depending on the procedures followed by the card issuer. If the funds do not appear within this period, please contact us to check the status of your refund.

Detailed information regarding payment refunds is available in our Refund Policy.

4. Contact Us

If you have any questions regarding order cancellations, please use the contact details below:

  • Address: 1511 Pinegrove St, Dickinson, TX 77539, United States

  • Phone: +1 (254) 592-6506

  • Email: team@maisonclairex.com

  • Customer Service Hours: Monday–Friday, 09:00–12:30 and 14:00–18:00 (CET)