Refund Policy

This policy sets out the rules for issuing refunds for orders placed through our online store.

1. Conditions for Receiving a Refund

Refunds may be issued in the following circumstances:

(1) Order Cancellation

If an order cancellation request is approved in accordance with our applicable policies, we will initiate the refund process.

For detailed information, please refer to our Order Cancellation Policy.

(2) Product Return

If a product return request is approved and the returned product meets the required conditions following inspection, we will proceed with processing the refund.

For more information, please refer to our Return and Exchange Policy.

2. Refund Method

Refunds will be issued to the payment card used for the original purchase, including Visa or MasterCard.

Due to the procedures followed by banking institutions, the expected processing time is at least 7 business days.

If the funds have not been credited after this period, please contact us.

3. Handling Refund Delays or Issues

The refund process may take longer in certain circumstances, including when:

  • Order details require additional verification;

  • The bank has extended processing times;

  • Payment-related information needs to be confirmed;

  • Temporary circumstances affect the processing of the refund.

Once the necessary steps have been completed, we will continue the process and provide information about its status.

4. Liability Statement

  • Refunds are issued only for requests that meet the conditions specified in our applicable policies.

  • The refund amount corresponds to the actual amount paid for the order and is issued using the same payment method.

  • Providing accurate order information helps ensure that the process is completed efficiently.

  • The time required for the funds to be credited depends on the procedures followed by the financial institution that issued the payment card.

5. Contact Us

  • Address: 1511 Pinegrove St, Dickinson, TX 77539, United States

  • Phone: +1 (254) 592-6506

  • Email: team@maisonclairex.com

  • Customer Service Hours: Monday–Friday, 09:00–12:30 and 14:00–18:00 (CET)