Shipping policy

Thank you for shopping at Maisonclairex (hereinafter referred to as “we,” “us,” or “our store”). This policy outlines the rules regarding order processing, shipping costs, shipping times, and responsibilities related to the delivery of products purchased through our online store.

1. Delivery Area

We provide delivery services throughout Poland.

Currently, we do not ship to other countries or destinations outside Poland.

2. Shipping Costs

Shipping fees depend on the total value of the order:

  • Orders valued at 299.99 $ or more – Free shipping.

  • Orders valued at less than 299.99 $ – A flat shipping fee of 19.99 $.

All shipping costs will be displayed during checkout before payment is made.

3. Order Acceptance and Processing Hours

Our customer service team is available Monday through Friday during the following hours:

09:00–12:30 and 14:00–18:00 (CET)

Orders confirmed before 18:00 on business days begin processing on the same day.

Orders placed after 18:00 are processed starting on the next business day.

Orders placed on weekends or public holidays begin processing on the next business day.

4. Order Processing Time

The standard time required to prepare an order for shipment is:

1–3 business days

During this period, the order is verified, items are collected and packed, and the shipment is prepared for handover to the carrier.

5. Estimated Delivery Time

After the order has been shipped, the estimated delivery time is:

3–5 business days

This timeframe is an estimate and may occasionally change due to circumstances beyond our control.

6. Shipping Partners

To ensure efficient and secure delivery, we work with reputable courier companies, including:

  • DHL Express

  • UPS

  • FedEx

Information about the selected carrier will be provided to the customer in the shipping confirmation email.

7. Order Tracking

After placing an order, the customer will receive an email containing:

  • Order number;

  • Payment confirmation;

  • Shipping information.

The current order status can be checked through the “Order Tracking” section on our website. Customers will need to provide the email address or phone number used during checkout, along with their order number.

8. Delivery Responsibilities

(1) Damaged or Lost Shipments

If a shipment is damaged during transit or its contents are incomplete, please contact our customer service team as soon as possible. To help us review your request more efficiently, we recommend providing photos and your order number.

(2) Changes to or Cancellation of Delivery

Once order processing has begun, the ability to change delivery details or cancel a shipment may be limited.

If you need to make any changes, please contact us as soon as possible.

(3) Accuracy of Delivery Information

Customers are responsible for providing accurate and complete shipping address information.

Incorrect or missing information may result in delivery delays or problems with delivery.

9. Receiving Your Shipment

After receiving your shipment, we recommend that you:

  • Check the condition of the packaging before accepting the delivery;

  • Ensure that the contents match your order;

  • Report any visible damage and contact us for further assistance.

10. Contact Information

Address: 1511 Pinegrove St, Dickinson, TX 77539

Phone: +1 (254) 592-6506

Email: team@maisonclairex.com

Customer Service Hours: Monday to Friday, 09:00–12:30 and 14:00–18:00 (CET)