Konsola z drewna dębowego 120 cm x 35 cm x 80 cm

Thank you for shopping at Maisonclairex (hereinafter referred to as “we,” “us,” or “our store”). This policy sets out the rules governing order processing, shipping costs, shipping times, and responsibilities related to the delivery of products purchased through our online store.

1. Delivery Area

We provide delivery services throughout Poland.

We currently do not ship to other countries or destinations outside Poland.

2. Shipping Costs

The shipping fee depends on the total value of the order:

• Orders valued at $ 299.99 or more – free shipping.

• Orders valued at less than $ 299.99 – a flat shipping fee of $ 19.99.

All shipping costs will be displayed during checkout before payment is made.

3. Order Placement and Processing Hours

Our customer service team is available Monday through Friday during the following hours:

09:00–12:30 and 14:00–18:00 (CET)

Orders confirmed before 18:00 on business days begin processing on the same day.

Orders placed after 18:00 are processed starting on the next business day.

Orders placed on weekends or public holidays begin processing on the next business day.

4. Order Processing Time

The standard time required to prepare an order for shipment is:

1–3 business days

During this period, the order is verified, items are collected and packed, and the shipment is prepared for handover to the carrier.

5. Estimated Delivery Time

After the shipment has been dispatched, the estimated delivery time is:

3–5 business days

This timeframe is an estimate and may occasionally change due to circumstances beyond our control.

6. Delivery Partners

To ensure efficient and secure delivery, we work with reputable courier companies, including:

• DHL Express

• UPS

• FedEx

Information about the selected carrier will be provided to the customer in the shipping confirmation email.

7. Order Tracking

After placing an order, the customer will receive an email containing:

• The order number;

• Payment confirmation;

• Shipping information.

The current order status can be checked through the “Track Order” section on our website by entering the email address or phone number used during the purchase, along with the order number.

8. Delivery Responsibility

(1) Damaged or Lost Shipments

If a shipment is damaged during transit or its contents are incomplete, please contact our customer service team as soon as possible. To help us review your request more efficiently, we recommend providing photos and your order number.

(2) Changes to or Cancellation of Delivery

Once order processing has begun, the ability to change delivery details or cancel a shipment may be limited.

If you need to make any changes, please contact us as soon as possible.

(3) Accuracy of Delivery Information

Customers are responsible for providing accurate and complete delivery address information.

Incorrect or missing information may result in delivery delays or problems with delivery.

9. Receiving Your Shipment

After receiving your shipment, we recommend that you:

• Check the condition of the packaging before accepting the delivery;

• Ensure that the contents match your order;

• Report any visible damage and contact us for further assistance.

10. Contact Information

Address: 1511 Pinegrove St, Dickinson, TX 77539, United States

Phone: +1 (254) 592-6506

Email: team@maisonclairex.com

Customer Service Hours: Monday–Friday, 09:00–12:30 and 14:00–18:00 (CET)

Thank you for shopping at Maisonclairex (hereinafter referred to as “we,” “us,” or “our store”). This policy outlines the rules and procedures for returning and exchanging products purchased through our online store.

1. Deadline for Submitting Return or Exchange Requests

Customers may request a return or exchange within 21 days of receiving their shipment.

Requests submitted after this period may not be accepted.

2. Cases Eligible for Return or Exchange

Returns or exchanges may be considered in particular in the following situations:

• The product has visible damage or external defects;

• The product has quality issues that affect its proper use;

• The product has an unusual odor, significant color differences, or other substantial discrepancies;

• The product received differs from the ordered model, variant, or specifications;

• The customer wishes to return or exchange the product without providing a reason, provided the product remains in acceptable condition.

3. Return Procedure

Step 1 – Submit a Return Request

To initiate a return, please contact our customer service team by email or phone.

Please include the following information in your request:

• Order number;

• Proof of payment;

• Description of the reason for the return;

• Photos or videos documenting the issue, if available.

Step 2 – Request Review

After receiving your request, our team will review it and inform you of the outcome using the contact details you provided.

Step 3 – Return the Product

Once your request has been approved, you will receive return instructions and the address to which the product should be sent:

1511 Pinegrove St, Dickinson, TX 77539, United States

Each shipment includes a return label to help streamline the return process.

Step 4 – Product Inspection and Refund

Once we receive the shipment, we will inspect the product to verify the details of your request.

After successful verification, we will initiate the refund process.

4. Product Exchange Procedure

Step 1 – Submit an Exchange Request

To initiate an exchange, please contact our customer service team and provide:

• Order number;

• Proof of payment;

• Reason for the exchange;

• Relevant photos or other supporting materials.

Step 2 – Request Review and Approval

Once your request has been approved, we will provide further instructions and the return address:

1511 Pinegrove St, Dickinson, TX 77539, United States

Step 3 – Return the Product

Please return the product according to the instructions provided and wait for it to arrive at our warehouse.

Step 4 – Shipment of the Replacement Product

After receiving and inspecting the returned product, the replacement item will be prepared for shipment within 1–3 business days.

Detailed information about delivery times is available in our Shipping Policy.

5. Refunds

Refunds will be issued to the same payment method used for the original purchase, including:

• Visa;

• MasterCard.

Once a refund has been approved, the payment will be processed within a maximum of 5 business days.

The actual time required for the funds to appear in your account may depend on your bank's or payment provider's procedures.

If the refund has not been credited within the expected timeframe, please contact us.

6. Rules Regarding Costs

We cover return or exchange shipping costs in the following cases:

• External product defects;

• Quality issues;

• Unusual odors or significant color differences;

• Receipt of a product that does not match the order.

For returns or exchanges requested at the customer's discretion, where there is no product defect or order fulfillment error, the customer is responsible for the return shipping costs.

7. Responsibilities and Important Information

To help ensure that your request is handled efficiently, we recommend that you:

• Keep your order number and proof of payment;

• Provide additional photos or information if requested;

• Properly protect the product during return shipping.

The final decision regarding approval of a return or exchange will be made after the product has been received and inspected.

8. Contact Information

If you have any questions about returns, product exchanges, or the status of your request, please contact us:

Address: 1511 Pinegrove St, Dickinson, TX 77539, United States

Phone: +1 (254) 592-6506

Email: team@maisonclairex.com

Customer Service Hours: Monday–Friday, 09:00–12:30 and 14:00–18:00 (CET)